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The GroVia Guarantee

The GroVia Warranty

At GroVia«, we stand behind our products 100%. We cover all manufacturing defects on GroVia« products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorized GroVia« retailer.
 

To contact GroVia« about a warranty question please e-mail 
customerservice@gro-via.com or call 1-877-899-BABY

 
To make a warranty claim, please call 877-899-2229, or e-mail customerservice@gro-via.com.
Warranty repair/replacement questions are often answered with more questions. We may be able to provide you with simple instructions for resolving the problem you are having. If it is determined we need to examine the product for workmanship materials. Please complete the following:
  • Complete the Merchandise Return Form
  • Include a copy of your receipt or invoice
  • Mail product to address shown on the Merchandise Return Form

Items often covered by warranty:

  • Elastic
  • Snaps
  • TPU (waterproofing)
  • Sewn Seams

 

  • Failure to follow care instructions: Includes, but is not limited to the following which has been used in conjunction with the use/care of the product:
    • Water temperatures exceeding 140║F/60║C
    • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
    • Fabric softeners
    • Any caustic substance
    • Diaper rash cream
  • Excessive wear and tear
  • Accidental damage (items caught/torn in a washing machine)
  • Our warranty DOES NOT cover leaking, diaper odor, or normal wear & tear.

For repairs of products outside the warranty program there are many WAHM that can be found through online forums, such as DiaperSwappers, who will do repairs at a small fee.