To make a warranty claim, please call 877-899-2229, or e-mail customerservice@gro-via.com.
Warranty repair/replacement questions are often answered with more questions. We may be able to provide you with simple instructions for resolving the problem you are having. If it is determined we need to examine the product for workmanship materials. Please complete the following:
- Complete the Merchandise Return Form
- Include a copy of your receipt or invoice
- Mail product to address shown on the Merchandise Return Form
Items often covered by warranty:
- Elastic
- Snaps
- TPU (waterproofing)
- Sewn Seams
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- Failure to follow care instructions: Includes, but is not limited to the following which has been used in conjunction with the use/care of the product:
- Water temperatures exceeding 140ºF/60ºC
- A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
- Fabric softeners
- Any caustic substance
- Diaper rash cream
- Excessive wear and tear
- Accidental damage (items caught/torn in a washing machine)
- Our warranty DOES NOT cover leaking, diaper odor, or normal wear & tear.
For repairs of products outside the warranty program there are many WAHM that can be found through online forums, such as DiaperSwappers, who will do repairs at a small fee.
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To contact GroVia® about a warranty question please e-mail 
