What is the warranty on bumGenius and FLIP products?
Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase.
The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only.
Proof of purchase from an authorized retailer is required.
To make a warranty claim, product must be sent at customer's expense to their distributor for examination of workmanship and materials. After reviewing your diapers, we may replace the diaper or provide you with simple instructions for resolving the problem you are having.
Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear.
Warranty is void when:
- The washing instructions have not been followed.
- The diaper has been altered.
- Any of the following has been used in conjunction with the use/care of the product:
- Water temperatures exceeding 100°F or 40°C
- A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
- Fabric softeners
- Any caustic substance
- Diaper rash cream
- Product was purchased through an unauthorized retailer. Please verify your retailer prior to purchase.